Privacy & Cookie Policy
Last updated: 30/09/2025
LA Home Energy Services Ltd (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information fairly and transparently. This policy explains how we collect, use, and protect your personal data when you visit lahomeenergy.com, use our eligibility checker, or contact us.
1. Who we are
LA Home Energy Services Ltd
Registered in England & Wales
Company number: 15090298
Registered office: 12a Clytha Park Road, NP20 4PB
Email: louisf@lahomeenergy.co.uk
Phone: 01291 441 439
We are a TrustMark-registered retrofit and energy services provider helping homeowners access ECO4 and related funding schemes.
2. What data we collect
We may collect the following information:
Personal details: name, address, phone number, email
Property details: type of property, heating, insulation, EPC rating
Eligibility details: income, benefits received, health conditions (if relevant to ECO4 funding)
Technical data: IP address, browser type, cookies, site usage
Communication data: information you provide when you contact us
3. How we use your data
We use your personal data to:
Check your eligibility for government-backed energy efficiency funding
Contact you about surveys, installations, or services you requested
Comply with our obligations under ECO4 and other schemes
Improve our website and services
Send updates about energy efficiency and funding (if you opt in)
4. Lawful basis for processing
Under UK GDPR, we process your personal data on the following bases:
Consent – when you submit your details through our eligibility checker or contact form
Contract – to provide services you request from us
Legal obligation – to comply with scheme regulations and audits
Legitimate interests – to improve our services and respond to enquiries
5. Sharing your data
We may share your data with:
Accredited installers, assessors, and scheme administrators (only where required to progress your application)
Government bodies, funding providers, and auditors under ECO4 compliance
Trusted IT and marketing providers who process data on our behalf (under strict agreements)
We do not sell your data to third parties.
6. Data retention
We keep your data only as long as necessary for the purposes above, usually:
Eligibility and installation records: up to 6 years (as required for ECO4 compliance)
Marketing consents: until you withdraw consent
General enquiries: up to 12 months
7. Your rights
Under UK GDPR you have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request erasure (“the right to be forgotten”)
Restrict or object to certain processing
Data portability (receive a copy in a usable format)
Withdraw consent at any time
To exercise your rights, email us at [Insert Email].
If you are not satisfied, you may complain to the Information Commissioner’s Office (ICO): https://ico.org.uk.
8. Cookies
What are cookies?
Cookies are small text files placed on your device when you visit our website. They help us improve your experience and understand how our site is used.
Types of cookies we use
Essential cookies – required for the site to work (e.g. form submissions, security).
Analytics cookies – help us understand how visitors use the site (e.g. Google Analytics).
Preference cookies – remember your choices (e.g. language, region).
Marketing cookies – used (if active) to deliver relevant ads through platforms like Google or Facebook.
Managing cookies
When you first visit our site, you will see a cookie banner allowing you to accept or manage cookies. You can also control cookies through your browser settings by blocking, deleting, or disabling them.
Please note: If you block essential cookies, some parts of our site may not work properly.
9. Security
We take appropriate technical and organisational measures to keep your personal data safe, including encryption, access controls, and secure storage.
10. Updates
We may update this Privacy & Cookie Policy from time to time. Any changes will be posted on this page with a new “Last updated” date.